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Rental equipment returns

Thank you for choosing Dejero for your mission-critical connectivity needs. We appreciate your trust in our rental solutions and want to make the return process as seamless as possible for your team.
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Return process overview

Returning your Dejero rental equipment is simple and convenient. Our streamlined process ensures quick processing and prepares your equipment for the next customer who needs reliable connectivity.

Before You Return

Keep All Original Materials:

  • Original shipping box and protective foam inserts
  • Pre-paid return shipping label
  • All cables, accessories, and documentation
  • Power adapters and mounting hardware

Important Note: Lost labels or packaging materials requiring replacement will be charged to your account. Keeping original materials ensures cost-effective returns and protects equipment during transit.

Easy return scheduling

Schedule a convenient pickup at your location using our carrier partners. No need to drop off at shipping locations—schedule your pickup.

🇨🇦 Canadian Customers
Carrier: UPS Canada
Schedule a pick-up with UPS

🇺🇸 US Customers
Carrier: UPS United States
Schedule a pick-up with UPS

🇬🇧🇪🇺 UK & European Customers
Carrier: DHL Express
Schedule a pick-up with DHL

Pickup Process

  1. Package Equipment – Use original box and foam inserts for protection
  2. Apply Return Label – Attach the pre-paid label provided with your rental
  3. Schedule Pickup – Use the appropriate link above for your region
  4. Confirm Collection – You’ll receive tracking information once picked up

If you have any questions, please contact eventrentals@dejero.com for assistance.

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