Required SIM card upgrade for Dejero devices

Thank you for your cooperation in upgrading the SIM cards for your Dejero device. Please follow the instructions below to complete the upgrade. If you have any questions, reach out to our support team at: 1 866 808 3665 x2 or support@dejero.com.

Download PDF Instructions

Select your Dejero device:

EnGo 260

EnGo 260

EnGo 1.x

EnGo 1.x

GoBox

GoBox

PathWay EC

EnGo PathWay EC

How to replace the SIM cards on your Dejero EnGo 260

  1. Locate the SIM Module on your EnGo 260, located just above the SDI barrel, and undo the two thumbscrews.
  2. Remove the module and place it in front of you with the gold connector on the right.
  3. Punch out the nano-sized SIMs from the included cards we sent you and align the loose SIMs to their proper location in the SIM module, as shown in the below image.
    Nano-sized SIMs and the SIM module
  4. Insert the bottom row of SIMs into the slots facing the SIM module.
  5. Flip the SIM module over so the gold connector is on the left and repeat the insertion process with the other three SIMs.
    SIM module flipped
    Example of an incorrect insertion:
    SIM module showing incorrect insertion
  6. Insert the new SIM module, with the gold connector orientated to the bottom of your EnGo 260.
    SIM module being inserted
  7. Fasten the thumbscrews hand-tight.
  8. Update the settings in your EnGo to secondary SIM:
    1. Access the Settings of the EnGo
    2. Tap on ‘Connections’
    3. Select ‘SIM Set’ and change to ‘Secondary’
  9. Place the ‘Secondary SIMs in use’ sticker on your device.
    EnGo 260 with sticker
  10. Contact Dejero Support to activate the new SIMs at: 1 866 808 3665 x2 or support@dejero.com.

How to replace the SIM cards on your Dejero EnGo 1.x

  1. Power off your EnGo 1.x
  2. Locate the EnGo SIM module on the side with the battery mount.
    Back of the EnGo
  3. Remove the EnGo SIM Module by unscrewing the two thumbscrews and place the module on a clean, flat surface.
    Back of the EnGo with SIM module
  4. Place the EnGo SIM module in front of you and line up the SIM cards in the order below. The SIM cards may look different and may not have logos, but it is important that this order is followed to ensure your device functions correctly.
    SIM 1 - T-Mobile
    SIM 2 - AT&T
    SIM 3 - Verizon
    SIM 4 - Verizon
    SIM 5 - T-Mobile
    SIM 6 - AT&T
    SIM module with SIMs
  5. Flip the SIM cards upside down, exposing the gold contacts. The notch at the top of the SIM should match the outline on the SIM module. Avoid touching the gold contact on the SIM card to ensure connectivity.
    SIM module with SIMs flipped
  6. Insert each SIM card and click them into place. You will be able to tell if the SIM is correctly inserted by the click and if the card is securely in the module. The picture below shows an example of SIM 1 not properly inserted but the other SIMs 2 - 6 are correctly inserted.
    SIM module with SIMs inserted
  7. Place the SIM module back in your EnGo and screw the thumbscrews into the unit. The EnGo SIM module should sit flush with the rest of the unit, and there should be no gaps around it.
  8. Place the ‘Secondary SIMs in use’ sticker on your device.

  9. EnGo with sticker
  10. Contact Dejero Support to activate the new SIMs at: 1 866 808 3665 x2 or support@dejero.com.

How to replace the SIM cards on your Dejero GoBox

  1. Power off your GoBox.
  2. Orient your GoBox, so the lid opens towards you and the screen is face down on the table.
    GoBox opened
  3. Locate the modems on the lid. The SIM cards will be visible under the modems.
    GoBox modems
  4. Press gently inwards on each SIM card to remove it. They are spring-loaded and will pop out halfway when pressed.
    GoBox SIM cards
  5. Replace each SIM by removing it gently, ensuring that the wires are not disturbed and become detached. If they become detached, they can be put back on and affixed with a small amount of hot glue. 
  6. Each SIM should be replaced with the same carrier (T-Mobile, AT&T, Verizon) in the same slot. The SIMs are installed above the PCB board (there are two slots possible – one above and one below. Use the slots above.)
    GoBox SIM cards inserted
  7. Depress each SIM until you hear a click and only the top edge is visible. 
  8. Close the GoBox and power the unit on to check connectivity on each SIM.
  9. Place the ‘Secondary SIMs in use’ sticker on your device.
    GoBox with sticker
  10. Contact Dejero Support to activate the new SIMs at: 1 866 808 3665 x2 or support@dejero.com.

How to replace the SIM cards on your Dejero PathWay EC

  1. Power down your PathWay EC.
  2. Remove the five screws holding down the top lid. There are two screws on either side and one screw located on the top.
    PathWay unit
  3. With the lid removed, locate the SIM cards on the left side of the PathWay EC. They are in a DIMM module, oriented vertically.
    PathWay unit openedPathWay unit SIM slots
  4. Swap the existing SIMs with the new ones we sent you. Ensure that each SIM is inserted into the proper SIM slot:
    SIM 1A - T-Mobile
    SIM 2A - T-Mobile
    SIM 3A - Verizon
    SIM 4A - Verizon
    SIM 5A - AT&T
    SIM 6A - AT&T
    A SIM that is not inserted properly will look like SIM 3, shown here:
    PathWay unit SIM slots filled
  5. Place the lid back on the PathWay EC and replace the five screws.
  6. Power up the PathWay EC and ensure that all six SIMs are appearing in the GUI.
  7. Place the ‘Secondary SIMs in use’ sticker on your device.
    PathWay EC with sticker
  8. Contact Dejero Support to activate the new SIMs at: 1 866 808 3665 x2 or support@dejero.com.