Required SIM card upgrade for Dejero devices

Thank you for your cooperation in upgrading the SIM cards for your Dejero device. Please follow the instructions below to complete the upgrade. If you have any questions, reach out to our support team at: 1 866 808 3665 x2 or support@dejero.com.

Download PDF Instructions

Select your Dejero device:

EnGo 260

EnGo 260

EnGo 1.x

EnGo 1.x

GoBox

GoBox

PathWay EC

EnGo PathWay EC

How to replace the SIM cards on your Dejero EnGo 260

  1. Locate the SIM Module on your EnGo 260, located just above the SDI barrel, and undo the two thumbscrews.
  2. Remove the module and place it in front of you with the gold connector on the right.
  3. Punch out the nano-sized SIMs from the included cards we sent you and align the loose SIMs to their proper location in the SIM module, as shown in the below image.
    Nano-sized SIMs and the SIM module
    SIM 1 - T-Mobile
    SIM 2 - AT&T
    SIM 3 - Verizon
  4. Insert the bottom row of SIMs into the slots facing the SIM module.
  5. Flip the SIM module over so the gold connector is on the left and repeat the insertion process with the other three SIMs.
    SIM module flipped
    SIM 4 - Verizon
    SIM 5 - T-Mobile
    SIM 6 - AT&T
    Example of an incorrect insertion:
    SIM module showing incorrect insertion
  6. Insert the new SIM module, with the gold connector orientated to the bottom of your EnGo 260.
    SIM module being inserted
  7. Fasten the thumbscrews hand-tight.
  8. Update the settings in your EnGo to secondary SIM:
    1. Access the Settings of the EnGo
    2. Tap on ‘Connections’
    3. Select ‘SIM Set’ and change to ‘Secondary’
  9. Place the ‘Secondary SIMs in use’ sticker on your device.
    EnGo 260 with sticker
  10. Contact Dejero Support to activate the new SIMs at: 1 866 808 3665 x2 or support@dejero.com.

How to replace the SIM cards on your Dejero EnGo 1.x

  1. Power off your EnGo 1.x.
  2. Place the EnGo on its side for the duration of the SIM swap.
  3. Using the #2 Phillips screwdriver, remove the top cap by unscrewing the two screws and place it to the side.
    It’s important to note that the screws do not fully come out of the caps.
    EnGo Endcaps
  4. Remove the bottom cap and place it to the side.
    Ensure that the exposed gold contacts are not damaged by putting the EnGo upright on the table.
  5. Orient the EnGo so the EnGo SIM Module faces the ceiling.
    SIM module back
  6. Using the #2 Phillips screwdriver, remove the four screws shown in the above picture.
  7. Lift the modem panel from the EnGo approximately a quarter-inch as there is a cable connecting the two parts. It is not necessary to remove the cable.
    SIM module back lifted
  8. Flip the modem panel over and rest it on the chassis. This exposes the SIMs along the bottom edge.
    SIM module back flipped
  9. Orient the new SIM cards as shown in the picture below. The SIMs vary in design and may not have logos. It is important that this order is followed to ensure your device functions correctly.
    Remove any existing SIM cards if you have the requisite replacement.
    SIM module back flipped with SIMs
    SIM 1 - T-Mobile
    SIM 2 - AT&T
    SIM 3 - Verizon
    SIM 4 - Verizon
    SIM 5 - T-Mobile
    SIM 6 - AT&T
  10. Once correctly placed, the SIMs will look like the picture shown below.
    SIM module with SIMs
  11. Reverse the disassembly instructions carefully placing the modem panel as shown so there are no exposed wires. Tuck them in before replacing the four screws.
    SIM module back
  12. Place the caps back on the EnGo 1.x ensuring that the gold contacts are orientated correctly.
  13. Return the caps to their original place with the two screws on either side.
  14. Once these steps are complete please contact Dejero Support to activate the new SIMs by calling: 1 866 808 3665 x2 or support@dejero.com.

How to replace the SIM cards on your Dejero GoBox

  1. Power off your GoBox.
  2. Orient your GoBox, so the lid opens towards you and the screen is face down on the table.
    GoBox opened
  3. Locate the modems on the lid. The SIM cards will be visible under the modems.
    GoBox modems
  4. Press gently inwards on each SIM card to remove it. They are spring-loaded and will pop out halfway when pressed.
    GoBox SIM cards
  5. Replace each SIM by removing it gently, ensuring that the wires are not disturbed and become detached. If they become detached, they can be put back on and affixed with a small amount of hot glue. 
  6. Each SIM should be replaced with the same carrier (T-Mobile, AT&T, Verizon) in the same slot. The SIMs are installed above the PCB board (there are two slots possible – one above and one below. Use the slots above.)
    GoBox SIM cards inserted
    SIM 1 - T-Mobile
    SIM 2 - AT&T
    SIM 3 - Verizon
    SIM 4 - Verizon
    SIM 5 - T-Mobile
    SIM 6 - AT&T
  7. Depress each SIM until you hear a click and only the top edge is visible. 
  8. Close the GoBox and power the unit on to check connectivity on each SIM.
  9. Contact Dejero Support to activate the new SIMs at: 1 866 808 3665 x2 or support@dejero.com.

How to replace the SIM cards on your Dejero PathWay EC

  1. Power down your PathWay EC.
  2. Remove the five screws holding down the top lid. There are two screws on either side and one screw located on the top.
    PathWay unit
  3. With the lid removed, locate the SIM cards on the left side of the PathWay EC. They are in a DIMM module, oriented vertically.
    PathWay unit openedPathWay unit SIM slots
  4. Swap the existing SIMs with the new ones we sent you. Ensure that each SIM is inserted into the proper SIM slot:
    SIM 1A - T-Mobile
    SIM 2A - T-Mobile
    SIM 3A - Verizon
    SIM 4A - Verizon
    SIM 5A - AT&T
    SIM 6A - AT&T
    A SIM that is not inserted properly will look like SIM 3, shown here:
    PathWay unit SIM slots filled
  5. Place the lid back on the PathWay EC and replace the five screws.
  6. Power up the PathWay EC and ensure that all six SIMs are appearing in the GUI.
  7. Contact Dejero Support to activate the new SIMs at: 1 866 808 3665 x2 or support@dejero.com.