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Customer Stories Keeping Toronto’s public safe using real-time critical connectivity

How the largest municipal police service in Canada keeps the public safe with real-time critical connectivity

RPAS DOWNTIME
0

TPS had no latency issues and zero downtime on all of their RPAS (Remote Pilot Aircraft Systems) units using Dejero.

EVENTS PROTECTED
1,200

TPS is responsible for public safety at over 1,200 city events each year.

AREAS SERVED
450 KM

Dejero helped TPS transmit multiple video feeds across multiple sites over a 450km distance in real-time.

Agency Size

TPS has approximately 7,600 full-time and part-time uniform and civilian members

INDUSTRY: Public Safety

About

The Toronto Police Service’s Emergency Management and Public Order – Public Safety Section is a highly specialized unit addressing crowd management, emergency preparedness, search and CBRNE response (Chemical, Biological, Radiological, Nuclear and Explosives).

“At the scene of an incident or emergency, your personnel don’t need the added stress of worrying about connectivity — nor do they need to be IT ex perts. The Dejero system is so user friendly; it’s plug and play. The system is up in two minutes: I plug into a source and it feeds directly into our video management system.”

Michael Snea, Logistics Lead for overseeing and supporting the Toronto Police Service relating to Public Safety and Emergency Management

Provided stable connectivity in unstable environments

Challenge

Large events in Toronto can oversaturate the city’s cell towers leading to a loss of connectivity and reducing situational awareness.

Also, the use of RPAS (Remote Pilot Aircraft Systems) to deliver live high-definition video feeds is extremely bandwidth-intensive — even a partial signal failure can render a unit useless.

Solution

Dejero EnGo mobile transmitters employed by the public safety team transmit high-quality live video with latency as low as 0.5 seconds to ensure real-time, high-definition video feeds in the field.

The EnGo devices support multi-SIM cards from three separate wireless network carriers, which means if a connection is lost or congested, Dejero’s Smart Blending Technology automatically re-routes packets across the other connection paths to maintain connectivity.

Results

EnGo operators are able to transmit video directly to the Toronto Police Services’ video management system, allowing its commanders to manage every camera feed.

The Dejero system has enabled the Toronto Police Service to maintain real-time data across 450 kilometers and between multiple Command Centers during a number of large-scale events and political rallies.

“The EnGo transmitters fed information to command posts in Ottawa and Toronto; we had no latency issues and zero downtime on all of our RPAS units – the Dejero system outperformed all the other police agencies’ systems due to its stability.”

Michael Snea, Logistics Lead for overseeing and supporting the Toronto Police Service relating to Public Safety and Emergency Management

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